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FAQ

RETURNS
If for any reason you are unhappy with your purchase from myfloordirect.com, the following terms and conditions apply to proceeding with a return:

     1.  All returns require a Return Authorization Number (RA).  Contact myfloordirect.com at 1-800-568-6005 to obtain a RA within 14 days of receiving the order.  After 14 days from the delivery date, the order is considered closed and a return cannot be authorized.
     2. Items must be returned in new and unused condition.  Credit will not be issued for any opened merchandise.
     3. Myfloordirect.com cannot authorize a return on less than four cartons of any flooring.
     4. Any bulk items must be returned in the original container with all individual items unopened.
     5. Non-returnable items:
          • Any flooring with less than four cartons
          • Items that have been unboxed, installed, soiled, damaged, or used (installation is considered full acceptance of the material in condition it was received)
          • Accessories (transition molding pieces, underlayment, floor care products, installations kits, etc.)
          • Final sale or clearance items, discounted items and special offerings
          • Special order, custom-made or cut roll merchandise
          • Items delivered 14 over days
HOW TO RETURN
     1. All returns require a Return Authorization Number (RA).  Contact myfloordirect.com at 1-800-568-6005 to obtain a RA within 14 days of receiving the order.  After 14 days from the delivery date, the order is considered closed and a return cannot be authorized.
     2. Once you receive your RA number, clearly reference your RA# on the outside of the package so the return is tracked correctly internally and your credit is promptly issued.
     3. Returns are only accepted after a return authorization number is issued.  All other returns will be refused.
REFUNDS
     1. Once your item is returned, you will receive a full refund of your purchase price minus any return shipping charges and a 25% restock fee.
     2. You are responsible for freight and shipment fees and coordination of returning the product back to the warehouse
     3. Refunds are issued in the same form of payment as that used to make the purchase.
     4. All returned items are inspected upon receipt.  If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs
     5. Shipping Charges and Restock Fees will be covered by myfloordirect.com under the following conditions:
          • Defective merchandise received
          • Merchandise damaged in transit
          • Incorrect shipment received due to our error